Rel 13.19B User Adoption Object Activity

Summary

With Rel 13. 19B Users will be able to report on User Adoption for object activity

Content

User Adoption CRM – An Overview

User Adoption Metrics helps CRM Stakeholders continuously measure the success of their CRM implementation. Using these metrics, CRM business leaders can obtain critical insights on how well users are using the application, if their needs are being met and whether their actions are resulting in the desired business outcome. 

One critical area of measurement is correlating usage metrics with object activity metrics to understand patterns and trends on how users are creating/updating and managing the business objects in the application.