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#No Connection after refresing in word

edited Aug 2, 2018 2:36AM in Essbase

Summary

#No Connection after refresing in word

Content

Hi...

I´m in a learning stage following a bunch of examples...right now, I´m the Essbase practices trying to connect a word document. So, I opened the word document with the template, open the connection to the Essbaser server.

At this moment, some of the fields have "#Needs Refresh"; so, click on refresh (on the smartview ribbon); then instead of information a "No Connection" appears in all the cells where the Need refresh was.

1.- Which is the real problema? is there a connection or is not?

2.- Wha is the solution? How to properly and really connect, refresh and get info instead of "#No Connection"

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