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Opening Financial Reports in Smart View crashes Planning cloud

edited Aug 16, 2019 7:11AM in Planning 4 comments

Summary

Opening Financial Reports in Smart View crashes Planning cloud

Content

Hi Community

Want to reach out and see if others are experiencing this issue. We are only seeing this in the 'test' instances since the recent patch. Production seems to be fine. We have also tested this on multiple different domains and customer pods.

If we open a financial report from within Smart View (Excel), once we see the preview successfully and then choose 'Finish' and open in Fully Formatted - the system hangs. Eventually the report is returned to Excel but it is not connected to the server and we notice this error at the bottom of the report:

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