You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Helpdesk - Is it possible to make the problem description read-only for certain roles only?

Received Response
21
Views
6
Comments
edited Oct 31, 2019 11:45AM in Work Life Solutions 6 comments

Summary

Helpdesk - Is it possible to make the problem description read-only for certain roles?

Content

Hi all, 

Is it possible to make the SR problem description for help desk ready only for certain roles one? e.g. HR agents are able to update but payroll agents are not. They will have a different role in the system? I think the answer is no for seeded fields but I would like classification. 

Thanks

Sophie

Version

19C

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!