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Helpdesk - Is it possible to make the problem description read-only for certain roles only?
Summary
Helpdesk - Is it possible to make the problem description read-only for certain roles?Content
Hi all,
Is it possible to make the SR problem description for help desk ready only for certain roles one? e.g. HR agents are able to update but payroll agents are not. They will have a different role in the system? I think the answer is no for seeded fields but I would like classification.
Thanks
Sophie
Version
19C0