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Helpdesk - Is it possible to make the problem description read-only for certain roles only? — Cloud Customer Connect
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Helpdesk - Is it possible to make the problem description read-only for certain roles only?

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edited Oct 31, 2019 11:45AM in Work Life Solutions 6 comments

Summary

Helpdesk - Is it possible to make the problem description read-only for certain roles?

Content

Hi all, 

Is it possible to make the SR problem description for help desk ready only for certain roles one? e.g. HR agents are able to update but payroll agents are not. They will have a different role in the system? I think the answer is no for seeded fields but I would like classification. 

Thanks

Sophie

Version

19C

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