Learn about Redwood and be one of the first to join the conversation

Visit Redwood Community
Searching for tasks by payload attributes — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Searching for tasks by payload attributes

Accepted answer
29
Views
6
Comments
edited Jan 28, 2018 8:00AM in Process Automation 6 comments

Summary

Searching for tasks by payload attributes

Content

We are developing a PCS application to manager our consumer claims and credits. It is part of a larger process to deprecate a legacy platform and onboard a process management solution.  One of our project managers came to me and asked how he searches for completed tasks by specific payload attributes (in so many words...).  In other words, let's say I have a customer form with a name, email address, and phone number.  How can a user search for a completed task by customer phone number?  I see nothing in the search filters or business analytics that allows me to

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!