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Adding Line manager of primary contact

Accepted answer
edited Jan 22, 2020 12:50PM in Work Life Solutions 9 comments


HR Help Desk - Adding line manager of "Primary Contact"



i was wondering if anyone knows how i would go about adding the Line manager of the Primary Contact to a report within helpdesk? 

I am using the "Service - CRM Service Request Real Time" subject area and this just gives me the option of adding the "Store manager" to the analysis. I have added all the manager fields in this subject area to the analysis however those fields are either blank or are linked to the person who created the SR and not the actual affected/primary contact. 

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