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HR Help Desk - Routing inbound emails to a Queue
Summary
Is there a way using Object Workflows to route inbound emails to a Queue depending on the sender's email address?Content
Hello. A customer I am working with has set up forwarding rules for 2 of their inboxes to forward to the inbound email address in HR Help Desk.
Is there a way using Object Workflows to make the new SR route to a Queue depending on the sender's email address?
For example,
If email address is abc@abc.org create an SR in Queue A
Whereas if email address is xyz@xyz.org create an SR in Queue B
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