Register today for Oracle CloudWorld. October 17th - 20th, Las Vegas

Register now

Hillel Cooperman, Senior VP of User Experience Design, has a message for you on Oracle CloudWorld

Watch now
HR Help Desk - Routing inbound emails to a Queue — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

HR Help Desk - Routing inbound emails to a Queue

Received Response
25
Views
3
Comments
edited Jan 29, 2020 11:32AM in Work Life Solutions 3 comments

Summary

Is there a way using Object Workflows to route inbound emails to a Queue depending on the sender's email address?

Content

Hello. A customer I am working with has set up forwarding rules for 2 of their inboxes to forward to the inbound email address in HR Help Desk.

Is there a way using Object Workflows to make the new SR route to a Queue depending on the sender's email address?

For example,

If email address is [email protected] create an SR in Queue A

Whereas if email address is [email protected] create an SR in Queue B

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!