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HR Help Desk - Routing inbound emails to a Queue

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edited Jan 29, 2020 11:32AM in Work Life Solutions 4 comments

Summary

Is there a way using Object Workflows to route inbound emails to a Queue depending on the sender's email address?

Content

Hello. A customer I am working with has set up forwarding rules for 2 of their inboxes to forward to the inbound email address in HR Help Desk.

Is there a way using Object Workflows to make the new SR route to a Queue depending on the sender's email address?

For example,

If email address is [email protected] create an SR in Queue A

Whereas if email address is [email protected] create an SR in Queue B

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