Still no access to the Essbase Log right?

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I know I can execute rules in calc manager and view log messages but I've had instances where a business rule will fail when running the app during normal course of business but execute normally when I run from calc manager.  This indicates a lower level issue happening but I have no way of knowing because I can't reproduce it.  If I had the essbase app log I could see what was happening at the time of execution.

A) Can I get it somehow? 

If not, is that something Oracle could provide via SR?