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Extending Calendar Week Availability beyong 15 weeks

edited Mar 23, 2020 11:11AM in Idea Lab – Integration Cloud

Organization Name

British Gas

Description

Current OFS functionality only allows the resource calendar to be set to 15 weeks maximum

Due to the Corona Situation our Customers still want to book appointments with us but later in the year.

We are unable to offer this facility due to OFS constraints.

As this is a global epidemic I expect several other companies will also be facing this dilemma.

 

 

Use Case and Business Need

Extend the calendar to 26 weeks enabling us to service our customers through this crisis.

Currently we are having to blind book which will inevitably cause issues

More details

Only 15 week calendar needs to extend

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