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Bell Notifcations for Help Desk SR's

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edited Mar 25, 2020 5:40PM in Work Life Solutions 1 comment

Summary

Is it possible to turn on bell notifications for on Help Desk SR's for Specific Users?

Content

When our internal Help Desk staff composes a response on an SR to go back to the point of contact (POC) the system creates an email to the POC alerting them to go look. I recall there is an option to have a bell notification, an email, or both. I believe we disabled the bell notification (prior to me being in my current role). In talking with some  of our Tier 1 agents they, along with some customers, stated they lose the email and wondered if it is possible for a bell notification for our Help desk staff but remain as just the

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