combine the Service Console into the management console
Description
I find It a little Distraction and duplication between information viewed and actions that can be made from the management console and the Service Console, almost all actions and information is duplicated between the two, I would recommend combine both into one place, which would be most suitable in the management console, which is the facing page after login.
Use Case and Business Need
Make the end user focused on one screen, and not having many open tabs for the similar information.
Original Idea Number: 452511cb661