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Rollback Support for OIC Integration? — Cloud Customer Connect
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Rollback Support for OIC Integration?

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edited Oct 9, 2020 5:56AM in Integration 3 comments

Summary

Rollback Support for OIC Integration?

Content

Hi Team,

We have built a synchronous OIC integration, which performs the below operations in a sequential order:
1. Create OR Update the refund request on Oracle Engagement Cloud.
2. Create attachments under Service Request.
3. Create an activity under Service Request.
4. Update the Sub Status of the Service Request.

We are returning below status to the source, upon completion of the OIC integration:
i. "Success", when all operations (1,2,3,4) complete without any error.
ii. "Error" when operation 1 itself fails (in this case, operation 2,3,4 are not performed).
iii. "Partial Success" when operation 1 completes without any error and either of operation 2,3,4 fails.

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