Register today for Oracle CloudWorld. October 17th - 20th, Las Vegas

Register now

Hillel Cooperman, Senior VP of User Experience Design, has a message for you on Oracle CloudWorld

Watch now
HRHD - Send email when user responds SR — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

HRHD - Send email when user responds SR

Received Response
edited Jan 4, 2021 7:46PM in Work Life Solutions 6 comments


Hello experts

Does anyone know, how could i send an email, in HELP DESK, after the user responds something in the ticket (Service Request).
User 1 creates HR SR -> Agent responds -> User1 Gives more info (responds) -> Agent receives email
Would be nice for it to change status from waiting to in progress as well.

Can it be done?
Which trigger should i use to make it in Object Workflow

Thanks a lot



Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!