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Action Plan Close Date impacting aging of Transactions — Cloud Customer Connect
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Action Plan Close Date impacting aging of Transactions

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edited May 11, 2021 5:03PM in Account Reconciliation 5 comments

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Has anyone noticed that when using Action Plans, the Action Plan Close Date is impacting the aging of Transactions?  For instance, I have a Balance Explanation created in the period March-2021.  When I enter a Transaction Date of February 1st, the aging shows 42 days.  However, when I add an Action Plan Close Date of May 31st, the age then shows 119 days.  Is this expected behavior?  What have people done to avoid this?  My client doesn't want the Action Plan Close Date to impact the age of the transactions.  I was thinking of creating a custom date attribute and

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