Pencil Icon not appearing while creating RMA
Pencil Icon not appearing while creating RMA for Item Sale Charge
We have a Sales Order# 162767, with
Ordered Date : 30/10/20
Requsted Date : 10/11/20
Item# 04249, Allow manual Adjustment is checked - start date : 09/10/20
When we create RMA for above order, we are not able to see pencil icon against the price
Although , when we creating new Order/Unreferenced RMA-- for the same item, we are able to see the pencil icon correctly.
What could be the reason behind pencil icon not appearing, while creating RMA against SO# 162767 ? What is the possible way to fix this ?
Kindly do let me know if any other details are needed from my end.