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Repopulation of approvals at Interim Approval status on an ECO. — Cloud Customer Connect
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Repopulation of approvals at Interim Approval status on an ECO.

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Summary:

Hi,

At one of the interim approval statuses of an ECO, the approver has approved the status. However, we will have to re-capture the approval once again at the same status. We've followed the below steps:

  1. Terminate the workflow
  2. Change status to Hold
  3. Change status to Continue
  4. Restart the workflow

workflow approver section shows that the approver is assigned and the Activity Type is Approval. But, the ECO does not populate Approve/Reject buttons for the approver to approve.

Anything that we are missing to repopulate the approvers ?

Content (required):

Although Approver has the ability to manually change the status within Workflow Configurations, Change status button did not enabled on the ECO.

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