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Action Required Before 22C Update for Customers Using New Item Requests (NIRs) — Cloud Customer Connect
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Action Required Before 22C Update for Customers Using New Item Requests (NIRs)

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edited Sep 16, 2022 10:47PM in Product Development

Summary: We had introduced a new NIR feature: Control Role Expansion: New Item Request Definition in a prior release,  whose opt in will expire in Release 22C and it will become permanently enabled for all customers.


Content (required): With this feature, there’s a change in the data model so that roles are not exploded when Response Required From is ‘One’. This was done to improve performance.

If you are using NIRs, we recommend you complete all definition tasks prior to 22C update. If not, the “Go to Task” link will be disabled for those NIRs that have open definition tasks, and you must navigate to the worklist and click on the "Go to Task" link to complete the definition tasks. Alternatively, NIRs with open definition tasks will need to be terminated and restarted after the 22C update in order to enable the "Go to Task" link.

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