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Moving Oracle Mobile Authenticator to new iPhone — Cloud Customer Connect
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Moving Oracle Mobile Authenticator to new iPhone

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edited Sep 18, 2022 2:10AM in Identity 1 comment

Summary:

Just got a new iPhone and would like to move Oracle Mobile Authenticator to it.

Content (required):

OMA is running and working on my old iPhone and installed (but empty) on my new one. Oracle's instructions for adding an account don't correspond to what I'm seeing on my devices. Nor am I sure I should be adding an account, since I have one already, just not on my new device.

UPDATE

Just turned off MFA for my account and tried to turn it back on. When I scan the QR code in the app on the new iPhone, and enter the 6-digit code, I get an error message: "Multi-factor authentication can only be enabled by the user." Now what?

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