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Form only works in SmartView if already opened in FCCS web version

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Summary:

Some users find that random forms do not open or open incorrectly in SmartView, but that if they open the forms in FCCS itself and then go back to SmartView all is OK.

Content (required):

There is a workaround but users find this an irritation and it delays their processing of data. Why does this happen? How can we fix it?

Version (include the version you are using, if applicable):

FCCS: 23.02.85

SmartView 22.200

Code Snippet (add any code snippets that support your topic, if applicable):

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