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User not able to receive Oracle Alerts and downtime mails

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Summary:

A new member has joined our support team and he needs to be able to get mail alerts from oracle regarding downtime and upgrades.

Content (required):

We have already added the user into Identity Domain Administrator, still unable to receive mails. Can you please let us know what changes should be done to receive mails from Oracle.

Version (include the version you are using, if applicable):

OTMv23a

Code Snippet (add any code snippets that support your topic, if applicable):

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