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What should HR be expected to do with Skills Center? — Cloud Customer Connect
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What should HR be expected to do with Skills Center?

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Summary:

We have granted the ORA_HRT_VIEW_TEAM_SKILLS_AS_HR role to all of our HR professionals. They are able to get to Team Skills Center through My Client Groups. But from our perspective, it isn't working as expected. The experience is treating them as a manager. I would have thought HR would be able to search for a manager (perhaps controlled by AOR) and then help manage skills--or at least view them for the manager, etc.

What is the designed functionality for an HR professional?


Version (include the version you are using, if applicable):

23C

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