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TM: Unmatching Items re-opened reconciliations for year — Cloud Customer Connect
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TM: Unmatching Items re-opened reconciliations for year

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Summary:

We are using Transaction Matching to assist with the daily reconciliation of a profile\account. There were a list of transactions that were matched back on 12/29/2022.

One of our users, unmatched these items on 12/12/2023, and all of the recs for the entire year (previously closed) for this particular profile are now open with a preparer and all are now out of balance by the same amount.

Content (please ensure you mask any confidential information):

This is not an issue we have run into before so any guidance would be greatly appreciated. This profile\account is reconciled daily.

Version (include the version you are using, if applicable):

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