What's new in Customer Journeys?

Connect and learn more!
Why do suppliers get an authentication failed message in the supplier portal when logging in? — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Why do suppliers get an authentication failed message in the supplier portal when logging in?

Received Response
22
Views
2
Comments
edited Jan 26, 2024 10:54AM in Supplier Management 2 comments

Summary: We went live with the supplier portal 2 months ago and used a pilot group of 10 suppliers to use the portal and provide feedback. Every single one of them complains about receiving an error message every once in a while at the login page that says "Authentication failed." They are able to login to the portal for several consecutive days and then all of a sudden they get this error message. They then select forgot password to reset their password and be able to login. Password reset configuration is set for 90 days so this is not the

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!