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Approval SLA Reporting

Received Response

Need the ability to capture the SLA for each Approval flow in CPQ.

We have multiple approvals in CPQ. There are serial approval and parallel approvals. I need to capture the time a quote sits in a particular approval.

Start time: when a quote is submitted for approval

End time: when a quote is approved

This may happen multiple times and there may be back and forth. I want to capture all the instances.

I want to get this at individual quote level and also at entire CPQ application level. This will help business understand where the time is spent during quoting process.

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