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Can we apply filters under 'My Help' search for more specific knowledge search results in Help Desk?

edited Apr 13, 2024 7:42PM in Help Desk 3 comments

Summary: Can we apply filters under 'My Help' search for more specific knowledge search results in Help Desk?


Content (please ensure you mask any confidential information): The functionality needed is to have filters under 'My Help' search bar in Help Desk (as shown in the screenshot below) for a more specific knowledge search results. Can these filters be created like for example: IT, Finance, HR ?

Also, I have enabled Category filter profile option - CSO_ENABLE_CATEGORY_FILTER under Knowledge Management, but could see these three filters only instead of the Help Desk Categories I created.


Version (include the version you are using, if applicable):

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