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To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Can we apply filters under 'My Help' search for more specific knowledge search results in Help Desk?
Summary: Can we apply filters under 'My Help' search for more specific knowledge search results in Help Desk?
Content (please ensure you mask any confidential information): The functionality needed is to have filters under 'My Help' search bar in Help Desk (as shown in the screenshot below) for a more specific knowledge search results. Can these filters be created like for example: IT, Finance, HR ?
Also, I have enabled Category filter profile option - CSO_ENABLE_CATEGORY_FILTER under Knowledge Management, but could see these three filters only instead of the Help Desk Categories I created.
Version (include the version you are using, if applicable):
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