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Advance Collection Functionality - Dunning not working for multiple customers

in Process Automation

Dunning functionality is not working for all customers even if same customer profile and other customer setup is same.

We are running exactly same process for the customers, but dunning is getting generated only for few customers even if transactions are delinquent for all customers.

We ran the below jobs before running the 'Send Dunning Letters'.
1. Refresh Receivables Transactions for Customer Account Summaries
2. Collections Scoring with parameters BU and Delinquency Status Determination
3. Update Collections Summary Data with Parameter value as BU
4.Validate Customer Dunning Setup Report (with BU, Business level- No Profile)

I am attaching validate dunning report for two customers. Both customers have same customer profile attached and have delinquent transactions. But Validate dunning shows no error for one customer vs second customer. Kindly check attached word document.

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