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Error when importing Time and Labor Cost

Hello, I have the following scenario:

the user is capable to import the time and labor cost from different ledgers, but he is facing an error with a specific ledger.

Note: all the ledgers have the same accounting method and the same TAD.

I opened an SR ticket and escalated it, but yet, no progress.

here is there response:

Can someone explain please? it is an urgent matter as the ticket is opened one month ago on PROD instance.

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