Supplier change request - is it possible to customise this area?

Summary:

Our information management team have raised an issue of a suppliers receiving an automated approval email if they have submitted a change request but only completed the change description box.

In a real world example, a supplier completed the change description box with a change of bank details. They then received an automated email advising them the change had been approved when it hadn't. Few weeks later payment was made but to the wrong bank account.

The supplier raised this with the information management team who look after all supplier change requests but they had no record of this particular change request. On further investigation the change request had been automatically approved without being sent to the correct team. Oracle have said this is how the system is designed, if no change has been initiated on the supplier record there is nothing to approve.