Issue in Releasing of OTM Open Process

Summary:

I have observed that whenever we attempt to release long-running open processes, they often remain stuck even after we take the necessary actions. This issue causes delays and impacts the remaining processes, ultimately leading to performance problems.

For example, when a user assigns a fleet to a shipment, the assignment appears successful from the user’s perspective. However, the backend process does not fully complete. As a result, the user begins other activities, such as entering events or performing additional tasks, which eventually get stuck. This blockage prevents other driver assignments from being processed.

To address this, instead of requiring a system restart, we aim to release the stuck process. Once released, we can reassign the driver to the shipment and allow the workflow to continue without interruptions.