Knowledge Advanced
Discussion List
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Possibility to restrict editing conditional sections for certain group of knowlSummary Is it possible with standard configuration or customization to make conditional sections only editable for specific (groups of) content editors?Content Hi there,… -
New Content Type added doesn't appear in other interfacesSummary: Content (required): Hi All, We have added a new content type and have assigned it to all the user group and have assigned the content of that content type with … -
Is there a way to see which KA file attachment links were clicked?Summary: We are using Knowledge Advanced, and we have some answers with a lot of attachments. We want to know which ones are being used/clicked. I didn't know if I would… -
Unpublished Date in Knowledge AdvancedSummary: Report required to show list of unpublished articles with the unpublish date Content (required): Currently trying to create report to show only un published KA … -
what is the difference between advanced and foundationSummary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):
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Auto retire or re-instate articles based on categorySummary: Functionality to auto retire or re-instate articles based on category. Content (required): Is there a way to automatically retire or re-instate/re-publish an ar…
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Restrict non org email address in sending out an article via Email this PageSummary: Content (required): Is there a way to restrict the non org email address in sending out an article via "Email this page" link in customer portal? Version (inclu…
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Extraction of all articles from knowledge advanced in XML format.Summary: Export all the answers from knowledge advanced in XML format. Content (required): Hi Everyone, We have received a requirement to fetch the complete knowledge ar…
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Displaying dynamic logo at the top of Customer PortalSummary: Agents accessing the CP to view the OKA Content (required): My customer is using Customer portal in B2C service cloud and wants their agents to use CP to access…
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Scheduling in OSvC and Compressed CSV fileSummary: Content (required): We are using OSvC KA (but the same I encountered in KF) and I created the simple report. The results I wanted to be send via scheduling. Bec…
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Knowledge Advanced - possibility to use variables within your content?Summary: In Knowledge Foundation it is possible to define and use variables for your content, to easily change this variables across all the answers you used. Is this po…
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Content Expiration tasks not automatically assigned to Content OwnerSummary: Current implementation of Knowledge Advanced uses the Content Expiration task to generate a task when the content is 7 days from expiring. This process is worki…
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Use Scheme attributes in reportSummary: Content (required): We are using KA and we created some custom attributes in Content Type schemes (see picture - for instance Article Source, Source Details, et…
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You’re Invited! Help Us Improve Our Knowledge Authoring DocumentationOracle Knowledge Management is a knowledge base solution that answers users’ questions efficiently and consistently across multiple channels while accelerating the issue…Cyndi Lambinicio-Oracle 43 views 0 comments 0 points Started by Cyndi Lambinicio-Oracle Agent Desktop -
Published Answer are not showing result in the Customer PortalSummary: Hi All, We have 2 instances, Test and Production with the same answers. In the test instance, answers are shown in the customer portal but we tried with the sam… -
Best Practice for Article LengthIs there a recommendation for what an ideal article length should look like? Content (required): Version (include the version you are using, if applicable): Code Snippet…
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How can we import bulk of articles inside B2C RightNowSummary: Using B2C to import bulk of articles to use it in Knowledge Advanced Content (required): Dears, We are migrating current knowledge base to 'Knowledge Advanced' … -
Can we notify agents with new articles automatically?Summary: New articles notifications Content (required): Dears, We have a requirement to notify our call center agents automatically once a new content is published on ou…
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Can I customize/add search filters in Knowledge AdvancedSummary: Add advanced search filters Content (required): Dears, We need to add some search parameters to knowledge tab not just searching with keywords as attached, for …
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Is it possible to update/edit the dictionary in Knowledge Advanced for content authorsContent Hi all We have common terms that appear throughout our articles, company names, products etc. However every time content authors spell check the article we have …
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Attribute Name change in Content Type vs creating new attributeContent We want to re name some of the attribute names we have across our content types i.e. from Question to Introduction, Answer to Details. These were set when we tra…
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Taxonomy 101 ResourcesSummary Participants in the April 26, 2021 KM Best Practices Cloud Customer Connect session asked for some taxonomy resources and references. Content Just getting starte… -
Service – Understanding Knowledge Maturity, Supporting Processes, and Advanced Capabilities, 26 ApriContent Submit your questions for the Service – Understanding Knowledge Maturity, Supporting Processes, and Advanced Capabilities session to have them answered during th…
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Knowledge Base Add/Edit permission ModificationContent Hi All, Please note we have a requirement as below I have two profiles A and B. Both are having Knowledge base access. Here Profile 'A' created 10 Answers. Profi…
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Service – Streamline Service Through Clean Data, 28 April 2021, 8 a.m PT - Submit QuestionsContent Submit your questions for the Service – Streamline Service Through Clean Data session to have them answered during the live event. Post your questions by posting…
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An answer report to fetch answer viewed per contactContent There is a requirement in which we want to fetch the total number and answer details for every end-user on our customer portal. Is this possible? Version 19A -
Where is the list of available locales defined when configuring locale for inteSummary Where is the list of available locales for an interface definedContent Hi there, Am looking for an option where to define locales when configuring an interface. …
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Create an Unpublishing Note in Knowledge AdvancedContent Hi all We are wanting to track the reason that articles are unpublished. Currently we are having to edit the articles, update the Reason for Edit field, Save and…
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Passing parameters to the right now URL (Browser Agent)Summary Passing parameters to the right now URL (Browser Agent)Content We need to know if we can pass parameters to the right now URL (Browser Agent)
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Service – Is Knowledge Just a Knowledge Base?, 23 March 2021, 8 a.m PT - Submit QuestionsContent Submit your questions for the Service - Is Knowledge Just a Knowledge Base? session to have them answered during the live event. Post your questions by posting a…