Intelligent Advisor
Discussion List
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How to integrate Oracle intelligent advisor with helpdesk and generation of form at end of interviewSummary: How to integrate Oracle intelligent advisor with helpdesk and generation of form at end of interview Content (required): We need to integrate Oracle intelligent…devbabu49 55 views 5 comments 0 points Most recent by Jenny Truong-Scognamiglio Intelligent Advisor for B2C Service -
Intelligent Advisor Workspace Control with SAML SSO X-Frame-Options DENYSummary: By default our IDP (ADFS) is blocking the use of the Intelligent Advisor control on our workspaces in production. This is because X-Frame-Options: DENY is in pl…CGS DBA 26 views 1 comment 0 points Most recent by Davin Fifield-Oracle Intelligent Advisor for B2C Service
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Hub Flow: rules need helpwe are trying to convert rules from OPM to the OIA Hub Flow Rules. current OPM rules is: in OPM "the other student" is no need to define. how this will be setup in the F…
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How to add custom button in policy modelling OPAPlease provide detailed steps or relevant documentation on how to implement a custom button in Oracle Policy Modeling using a JavaScript extension. This should include i…
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Getting 401 Unauthorised Deployment in OIA interviewsI have created a interview in policy modelling and deployed successfully to Oracle intelligent Advisor Hub. While launching the interview getting error as "401 unauthori…Dara Nagasai 23 views 1 comment 0 points Most recent by Laura Rizea-Support-Oracle Intelligent Advisor for B2C Service -
Load new database values from an integration into current view without a workspace refreshSometimes we need to display data in real time obtained from integrations performed in the backend by systems such as Oracle Integration Cloud. In those cases it is nece…JAJ-Oracle 54 views 4 comments 0 points Most recent by User_7U7CL Intelligent Advisor for B2C Service -
Add a secondary contact during interviewSummary: Using a Contact Centre interview, we load Contact data at the start of the interview. At the end of the interview, we create a new incident, with the contact as…RebeccaM 82 views 3 comments 0 points Most recent by Steve Garvert-Support-Oracle Intelligent Advisor for B2C Service
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Is it possible to insert a percent sign (%) in Intelligent Advisor?Summary: Hi there, our use case need ot have percent sign as a static text in the intelligent advisor after a input column. However OIA recognize percent sign as a field…Shirley.Q.Motiv 14 views 1 comment 0 points Most recent by Brad Tuckett-Oracle Intelligent Advisor for B2C Service
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Export Interview Data on a weekly/monthly basis from Intelligent AdvisorSummary: ability to manually/schedule export questions asked and input answered from all production interview sessions. Content (please ensure you mask any confidential …Shirley.Q.Motiv 30 views 1 comment 0 points Most recent by Davin Fifield-Oracle Intelligent Advisor for B2C Service
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Is it possible to update Intelligent Advisor Production Site URL?Summary: I want to reach out and see if anyone knows whether it is possible to update Intelligent Advisor Production Site URL? Content (please ensure you mask any confid…Shirley.Q.Motiv 23 views 1 comment 0 points Most recent by Davin Fifield-Oracle Intelligent Advisor for B2C Service
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How to add additional user to cx.rightnow.comSummary: Is there any documentation to provide so the the cx.rightnow.com administrator can add additional user to manage (Create/update) support tickets? Our administra…Shirley.Q.Motiv 44 views 1 comment 0 points Most recent by Nika Gerson Lohman Intelligent Advisor for B2C Service
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OPM hub login failsWhen trying to retrieve projects from the OIA Hub repository, I need to login to the Hub using SSO through IDCS. When I click the button to sign on nothing happens, but …Martijn Tromm 44 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Intelligent Advisor for B2C Service
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Using OIA extensions to apply visual focus elements to interviewsI'm looking for advise on how to utilize extensions in Intelligent Advisor to apply visual focus elements to an interview for users who are either utilizing a screen rea…Brian Artman 27 views 3 comments 0 points Most recent by Fiona Guy-Oracle Intelligent Advisor for B2C Service
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How to refresh a LOV created by the customOption extension?Hi all, I have a question for the OIA developers. In an OIA interview, customers can provide details about damaged products they have purchased. They are required to sel…BrunoQuevedo 52 views 1 comment 0 points Most recent by Andrew Barry-Oracle Intelligent Advisor for B2C Service
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Extend/Disable session timeoutSummary: Is it possible to extend session timeout on IA web interviews? Content (please ensure you mask any confidential information): We have an interview embedded on a…Bishnu P 53 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Intelligent Advisor for B2C Service
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How to complete an interview with unvisited screensSummary: How to allow unvisited screens to be ignored so user can submit interview. Content (please ensure you mask any confidential information): Hello! We are creating…Scott Heidenreich 33 views 2 comments 0 points Most recent by Scott Heidenreich Intelligent Advisor for B2C Service -
Unable to Navigate to future screenSummary: We have a review and edit screen and we want to navigate to the edit screen once the user clicks on the edit button (using label as custom button) on the review… -
Oracle Analytics Publisher Desktop will not installSummary: When installing Publisher for our OPM it will not install. Content (please ensure you mask any confidential information): We get Can't Find the file C:\Program …
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Update incident created by anonymous userSummary: Is it possible to update an incident which was created on submit of the interview in the previous stage? Content (required): I have an interview to created new …
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Seed interview with basic text valueSummary: Unable to get the seeding to work using the examples. Content (required): I am trying to pass a text value (model) via seedData in the URL to preselect a model …Patrick Duhaime 62 views 14 comments 0 points Most recent by Brad Tuckett-Oracle Intelligent Advisor for B2C Service -
configuration document to implement Intelligent advisor along with B2B service integration setupSummary: What is the the standard configuration document to implement Intelligent advisor along with B2B service integration setup Content (required): Need start-to-end …User_T4NFX 53 views 1 comment 0 points Most recent by Davin Fifield-Oracle Intelligent Advisor for Fusion Service
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we have to implement standalone opa for our customer but we are not able to fetch the attributesSummary: we have to implement standalone opa for our customer but we are not able to fetch the attributes like personID , personNumber, employeeNumber . We suspect the i…Ravish Kumar Singh 53 views 2 comments 0 points Most recent by Ravish Kumar Singh Intelligent Advisor for B2C Service
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Automating OPM interviews upgrade process - questionsSummary: how to automate the "Data Refresh" (or fetch hubModel.xml file) via API & upload project to hub via command line? Content (required): Hello! Our OIA is connecte…BrunoQuevedo 147 views 10 comments 0 points Most recent by Michael-OPA-Oracle Intelligent Advisor for B2C Service
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Applying pseudo styles on checkboxes using style extensions not working as expectedSummary: We have a requirement where we need to change the style of the checkbox as per the customer branding. We are successfully able to modify some of properties of c…Muthulakshmi 44 views 3 comments 0 points Most recent by Muthulakshmi Intelligent Advisor for B2C Service
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Issues in displaying the attribute value on the screen in OIA interviewSummary: We are capturing the location from the map(third party APIs) and using JavaScript extension, assigning the location captured from map to an attribute in the IA.…Sriranjjani Muralidharan Mastek 37 views 2 comments 0 points Most recent by Sriranjjani Muralidharan Mastek Intelligent Advisor for B2C Service
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Is it possible to update rules in an Excel dynamically using API?Summary: Looking for a solution to update rules periodically through an API Content (required): Hi All, We have a set of rules stored in Excel which determines the regio…Jason Phillip 51 views 2 comments 0 points Most recent by Jason Phillip Intelligent Advisor for B2C Service
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Launch error : "This interview can only be launched by a logged in agent or employee"Summary: When we launch an interview from HUB we are getting error message as "This interview can only be launched by a logged in agent or employee. Consult the document…Shijil 51 views 1 comment 0 points Most recent by Davin Fifield-Oracle Intelligent Advisor for B2C Service
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Display the logged in user's information via mapped fieldsSummary: I am looking to give the functionality to end users to update some fields attached to the asset. I want to display the asset that the logged in user has and pro…Patrick Duhaime 41 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Intelligent Advisor for B2C Service
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Using IA to display dependent menus while recording incident product details at RightNowSummary: Hello, we are working on building a workspace on oracle B2C Service (RightNow) and part of the workspace is to record some details related to incident product t…Hesham Sleem 21 views 1 comment 0 points Most recent by Steve Garvert-Support-Oracle Intelligent Advisor for B2C Service
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Service – Differentiate with Digital Trifecta - Intelligent Advisor, Knowledge Management, and DigitContent Submit your questions for the Service – Differentiate with Digital Trifecta - Intelligent Advisor, Knowledge Management, and Digital Assistant session to have th…Heike Lorenz -Oracle 75 views 3 comments 1 point Most recent by Mayur Vaghani Intelligent Advisor for B2C Service