Service Request Management
Discussion List
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Most searched article OTBI ReportSummary: Hello , I am trying to create a OTBI report that lists Most searched KM articles. Tried using KM - Article search questions historical subject area , but doesn'…Lakshmi_Sasidharan 62 views 5 comments 0 points Most recent by Lakshmi_Sasidharan Reporting & Analytics for Fusion Service -
Record feedback for KM articlesSummary: Would it be possible to record any feedback from user on KM articles used in Service requests aside from rating those ? The layout seems non-extensible , hence …
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Application Usage Insights not showing any data for OrgSummary: We are trying to check usage of system but Application Usage Insights not showing any daa Content (please ensure you mask any confidential information): Version…Kamal Wadhwani 11 views 1 comment 0 points Most recent by Priscila Terazawa - Support-Oracle Reporting & Analytics for Sales
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We are getting the following error while creating user for Digital Customer Service.Summary: Hi, We are getting the following error while creating user for Digital Customer Service. "The URL you provided for the IDCS_REST_ENDPOINTAPP third party applica…SreejithNairS 61 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Digital Customer Service
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Receipt ApplicationSummary: The receipt and application are done manually within Oracle applications, later the integration must capture this receipt and application and send it to the leg…FABIO A BIONDI 21 views 1 comment 0 points Most recent by Raghuram Saradka-Oracle Receivables & Collections
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How to create Purchase order which Requisition is having more than one RequisitionLineIdHow to create Purchase order which Requisition is having more than one RequisitionLineId . using REST API -------> API details for creating PO using single RequisitionLi… -
How to create Purchase order which Requisition is having more than one RequisitionLineIdHow to create Purchase order which Requisition is having more than one RequisitionLineId. using REST API /fscmRestApi/resources/11.13.18.05/requisitionProcessingRequests…
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Set Permission for Self Service UsersSummary: Hi Team , We have been consuming /crmRestApi/resources/11.13.18.05/selfRegistrations API to create self-service user. The sample payload is : { "AccountKey" : "…Lakshmi_Sasidharan 51 views 2 comments 0 points Most recent by AparajitMalliJawaharBapu Digital Customer Service
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How is it possible to omit steps in the Digital Customer Service using azure login process?We implemented a Digital Customer Services (DCS) template that uses authentication through Azure. using a policy in the SSO, the user has to enter their email address an…
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Page Composer Issue (Saved Search)Summary: I'm trying to access page composer and edit the Service Request saved searches for a specific role (ICM), but I kept encountering this error: "You cannot edit t…
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How To Get Sales Lead Custom Field Show Up As Attribute In Lead Assignment ConditionContent Hi, I just created a new text formula field and I want it to use as a condition in a Sales Lead Assignment Rule. It doesn't show there currently and my question …User_2025-07-18-06-07-44-367 24 views 2 comments 1 point Most recent by Marian Platonov Incentive Compensation