Service Request Management
Discussion List
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How to set custom field with expression that reference related entity fieldSummary: We want to show in the Service Request detail layout the Contact's Annual Income We configure the following: In Service Request created a new custom field Use t… -
The calculation of milestones begins with the time of field value update.Summary: We have configured the milestones, and it is functioning in the first phase of selecting the value from the FCL field, but we need to move on to the second LOV … -
ComplianceFlag in Service RequestSummary: ComplianceFlag is not working as expected from object workflows Content (required): We want to send an escalation whenever the milestone is overdue so we are us…
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How to send the escalation email in Service RequestSummary: I working with SLA , and for First resoultion matrix we have given 2hrs. If within the time response is not received then we need to send the escalation email t…
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Groovy to insert messages from Service request headerSummary: Based on an attribute value on Service request header, Would like to insert an internal note row in message tab via groovy Content (required): def srid = getAtt…
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Enabling visibility criteria on the Messages under Service RequestSummary: Content (required):Requirement is to have a control on the visibility of the messages under the subtab of "Messages" in Servcie Request Object based on the logg…
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Can we use/trigger the Email Templates from GroovySummary: We want to send the SMS from Service Request to mobile, in that we need to use the templates for message body. Can we access/use the email templates in groovy? …
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From where the default calendar showingThe profile value is empty from where can getting the calendarHebatullah Ahmed 12 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Fusion Service -
Cannot Create New Public SmartTextSummary: Cannot create New public SmartTexts Content (required): Hi, Business user granted below role however, suddenly (may be after an upgrade?) recently 'New SmartTex… -
How to fetch Contact's mobile # in SRHi, We have mobile # , work # fields in Contact UI. Is there any field available which is stored Contact's mobile # in SR level. We need to send SMS using this value. Pr… -
How to get related account's account owner's email from the Service Request object?Summary: We are trying to write a workflow on the Service Request object to alert the account owner when a Service Request has been created. In order to do this, we must… -
How to enable internal service request in CX B2C sales and serviceSummary: How to enable internal service request in CX B2C sales and service Content (required): is it possible to have internal service requests in oracle B2C service, i…
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Available Today: Out of the Box Reports for Service Agents and ManagersSummary: Out of the Box Reports for Service Agents and Managers - available today in Oracle Sales. Content (required): Out of the Box Reports for Service Agents and Mana… -
how to export all custom lookups defined in application using export managementSummary how to export all custom lookups defined in applicationContent Hi All, Is there any way to export all custom lookups defined in application through export manage…
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Copy Service RequestSummary: Copy Service Request Content (required): Hi, Is it possible to customise the Service Request copy popup? Version (include the version you are using, if applicab…
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Page Composer Issue (Saved Search)Summary: I'm trying to access page composer and edit the Service Request saved searches for a specific role (ICM), but I kept encountering this error: "You cannot edit t…
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How To Get Sales Lead Custom Field Show Up As Attribute In Lead Assignment ConditionContent Hi, I just created a new text formula field and I want it to use as a condition in a Sales Lead Assignment Rule. It doesn't show there currently and my question … -
Adobe Flash Player disabled to create Business ProcessesContent When I try to create custom Business Process to be used in Object Workflows, I get the message that Flash Player has reached end of life. How is everyone creatin…