Best Practices
Discussion List
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Product Notice: Sender "From" Address Validation Coming to Eloqua [Nov 2025]With the arrival of Eloqua's 25D (Nov 2025), we're making configuration updates to enhance email deliverability in Eloqua. Overview To better align with email deliverabi… -
Clarification on Email Engagement Tracking in EloquaHello! Using an email security solution that scans incoming emails—such as Proofpoint, Mimecast, or Microsoft Defender—can result in auto-opens or auto-clicks being reco… -
Add New User to Oracle Support CloudSummary: We have a new user to add to Oracle Support but are unable to. Whenever we use the subscription ID the user gets sent to the unmigrated support portal. We tried… -
Intermediate Unsubscribe Landing Page SandboxHello Everyone! I am exploring the functionality of the Intermediate Unsubscribe Template in our Sandbox environment. I am having trouble to edit the protected template …
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How to add multiple Scopes (domains) for AppCloud -> Oralce Integration Cloud Service for EloquaSummary: Today, we are using the AppCloud Catalog → Oracle Integration Cloud Service for Eloqua. Everything is working correctly with one domain scope, and the integrati… -
The Unsung Hero You Didn’t Know Was Guarding Your Eloqua DataEvery marketing team has its heroes. The campaign that drives pipeline. The creative that wins awards. The integration that saves hours of manual work. But there’s anoth… -
Eloqua API User AOuth connection x App Cloud DeveloperHello Eloqua Team :) I would like to clarify how to correctly configure OAuth access in Eloqua with limited permissions. Our goal is to create an OAuth connection that c…
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What happens with assets and apps if the user gets disabled/deleted?Hello! Can you please let me know what happens with the programs/campaigns and asset created in Eloqua by a user who gets disabled? Can you please let me know what happe…
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Profile Confusion: Why Eloqua Insight Shows More Opens and Clicks Than Operational ReportsThis post explains why Eloqua Operational reports and Eloqua Insight sometimes disagree on opens and clicks, using Bob as a recurring example so you can follow the probl…
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Eloqua contact mapping to Custom Data RecordHello! :-) I see the example of the custom data record mapped to the incorrect contact. Is there any possible way to see the reason behind this unexpected behavior? Arou…
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Basses on Frontend page column value on which table is stored data base.Summary: I have created a requisition and added candidates, I want to see candidate Assessment details on which table stored in data base side. Column name is View Resul…
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Eloqua user groups?Eloqua (Oracle) used to host user groups - virtually and in-person - to connect users, an opportunity to share best practices and interesting things we're doing, learn a… -
Shared Filter - best practiceHi! I would like to create a shared filter that checks if the values in the custom object record field are more than 70% (so it will be from 70 to 100). Is there any oth…
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Is there an App to execute loyalty programs with Eloqua?As Oracle Loyalty reached it end of life recently, I was wondering if we are able to realise a loyalty programm via an App in Eloqua or if someone knows about an alterna…
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Power Hour: Measuring AI Impact: Learn to Utilize Dashboards & Insights [Oct 14]Join us for the final session of the Eloqua AI webinar series! In this concluding session, we’ll walk you through a live demo on leveraging dashboards and insights to ma… -
We wanted to track the quota for an event along with additional participants for each registrationsSummary: We are working on a customized event where we have limited quota for registrations. All registrants can bring 1 more participant along with them for the event. …
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Experiences with LinkedIn Campaign Manager App in EloquaHi all, I’m preparing to set up my first campaign using the LinkedIn Campaign Manager App in Eloqua, and I wanted to tap into the community’s experience. Have you used t… -
Best practic to eliminating the 15 min. CDO sync delay when mapping CDO Records to Contacts TableSummary: I have worked with a lot of Oracle products, but I have found it surprisingly difficult to make Oracle Integration Cloud (OIC) talk cleanly with Oracle Eloqua. …
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Best practic to send a SMS by using the Eloqua API? Recommended flow?Summary: SMS is available and enabled. We are using Oracle Integration Cloud (OIC) and trying to find out how to send a SMS to a contact person by using the Eloqua API. …
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Video Walkthrough: Delete contacts using deduplication rule in Oracle Eloqua's Program CanvasVideo Walkthrough: Delete contacts using deduplication rule in Oracle Eloqua's Program Canvas
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Eloqua Hot Phone NumbersHello! :) I would like to know the up-to-date phone numbers to Oracle Support to be used for example when I would like to escalate the SR? Is the following list updated?…
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Does STO sends emails after campaign ends?Hello! I have a question regarding the STO - send time optimization & campaign completion status. I observe a case where 3 contacts got the email ABC - it is visible in …
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Power Hour Getting Started with AI in Eloqua – PART 2 - From Activation to Action [Aug 2025]Getting Started with AI in Eloqua – From Activation to Action (Part 2) Continue your AI journey with us! Join Part 2 of Getting Started with AI in Eloqua – From Activati…
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How can I exclude auto-open contacts from future database cleanups?Summary: Auto-open security settings masking engaged contacts Content (please ensure you mask any confidential information): We recently cleaned up our database using a …
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Recorded Webinar-How Haymarket Media Turned Fragmented Data into Personalized Experiences with UnityJoin Haymarket Media and Oracle Digital Experience (ODX) for a behind-the-scenes look at how they partnered to unify 30+ brands and disconnected data systems—fueling sma… -
Best practic to create a contact for REST 2.0?Hi all, Is there a reason why the "create contact" endpoint call is only supported for REST 1.0 and not REST 2.0? I am building a flow where I first "Create custom objec…
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Eloqua Contact Status Field- QandAHello! I would like to check if the Eloqua has any default build-in automatic field called "Contact Status"? If yes, I would like to understand how the statues: active i…
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Power Hour: Getting Started with AI in Eloqua - PART 1 - From Activation to Action [July 2025]Join us to kickstart your AI journey in Eloqua - from activation basics to real-world application. In this session, you'll explore the differences between Classic and Ge…
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SAN Certificate Eloqua - updateHello! We would like to add one more "Subject Alternative Names" in the SAN certificate we use in Prod (we have the automated certificate management) enabled. How can I …
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Using Optimizely as the CMS platformSummary: I would like to hear from anyone in the community who is currently using Optimizely as their primary CMS. Specifically, I'm interested in your experiences with …