Description:
This webinar will review planned changes for the handling of General Guidance (Sev-4) issues and “How to” questions on Cloud Customer Connect, along with the how and why Oracle is adopting these changes.
Join us to learn and experience the two new process changes being introduced:
- Automation routing to Cloud Customer Connect when a General Guidance (Sev-4) issue type is selected during SR creation
- Manual redirect to Cloud Customer Connect when the customer logs an SR for a "How To" or consultative question
Presented by:
- Khaled Ibrahim, Vice President, CX Sales, CPQ and Commerce Cloud Services Excellence, Oracle
- Marc Lamarche, Vice President, HCM Cloud Services Excellence, Oracle
- Declan Cunningham, CX Sales, CPQ and Commerce Cloud Services Excellence Support Lead, Oracle
Webcast:
Registration is required. This is a live webinar with an opportunity to ask your questions and have them answered.
You MUST register using the email used for your CCC account login. You can register here:
Oracle Go Cloud Customer Connect page
Each registration link is unique to the email ID approved for the event and is valid on a single device only - DO NOT share the unique Zoom link received after registration is complete.
The replay and slide deck will be available from this event posting within 24 hours following the live session.
Contact Email:
tamara.fairbanks@oracle.com
