Oracle Go – Oracle Customer Support: Handling of General Guidance Issues and “How to" Questions on Cloud Customer Connect

Oracle Go – Oracle Customer Support: Handling of General Guidance Issues and “How to" Questions on Cloud Customer Connect — Cloud Customer Connect

Oracle Go – Oracle Customer Support: Handling of General Guidance Issues and “How to" Questions on Cloud Customer ConnectAbout the event

Event PDF:

350388_Oracle Go – Oracle Customer Support Handling of General Guidance Issues and “How to%22 Questions on Cloud Customer Connect.pdf

Description:

This webinar will review planned changes for the handling of General Guidance (Sev-4) issues and “How to” questions on Cloud Customer Connect, along with the how and why Oracle is adopting these changes. Join us in this second delivery on this topic to learn and experience the two new process changes being introduced: a) Automation routing to Cloud Customer Connect when a General Guidance (Sev-4) issue type is selected during SR creation b) Manual redirect to Cloud Customer Connect when the customer logs an SR for a "How To" or consultative question.

Presented by:

Khaled Ibrahim, Vice President, CX Sales, CPQ and Commerce Cloud Services Excellence, Oracle
Marc Lamarche, Vice President, HCM Cloud Services Excellence, Oracle
Declan Cunningham, CX Sales, CPQ and Commerce Cloud Services Excellence Support Lead, Oracle
Heather Hagedorn, Director, Product Strategy, Oracle
Katheleen Goodier, Senior Principal Project Manager, Oracle

Contact Email:

tamara.fairbanks@oracle.com

MFA for Oracle Community