Event PDF:
Description:
This webinar will review planned changes for the handling of General Guidance (Sev-4) issues and “How to” questions on Cloud Customer Connect, along with the how and why Oracle is adopting these changes. Join us in this second delivery on this topic to learn and experience the two new process changes being introduced: a) Automation routing to Cloud Customer Connect when a General Guidance (Sev-4) issue type is selected during SR creation b) Manual redirect to Cloud Customer Connect when the customer logs an SR for a "How To" or consultative question.
Presented by:
- Khaled Ibrahim, Vice President, CX Sales, CPQ and Commerce Cloud Services Excellence, Oracle
- Marc Lamarche, Vice President, HCM Cloud Services Excellence, Oracle
- Declan Cunningham, CX Sales, CPQ and Commerce Cloud Services Excellence Support Lead, Oracle
- Heather Hagedorn, Director, Product Strategy, Oracle
- Katheleen Goodier, Senior Principal Project Manager, Oracle
Contact Email:
tamara.fairbanks@oracle.com