Group

4500 EOS Information

Here is my understanding on Software Support (non FIPS)

  • Last Order Date: 11/30/2015
  • Last Ship Date: 5/31/2017
  • Last Supported Release: S-CZ7.4.0

For complete information regarding Oracle's Hardware and Systems Support Policies, please see the following url:

http://www.oracle.com/us/support/library/hardware-systems-support-policies-069182.pdf

The relevant sections are:

  1. 2. Support Terms

Right to End of Service Life

It may become necessary as a part of Oracle’s product lifecycle or (ii) if a vendor retires support for its product or the relationship with the vendor is terminated, to announce an End of Service Life date for a hardware system and, therefore, Oracle reserves that right. Oracle will use commercially reasonable efforts to provide twelve (12) months advance notice of End of Service Life. End of Service Life information is available on My Oracle Support. End of Service Life information is subject to change.

  1. 3. Lifetime Support

Lifetime Support consists of the following service levels:

  • Oracle Premier Support for Systems, Oracle Premier Support for Operating Systems, Oracle Communications EAGLE Premier Support Oracle Premier Support for Oracle Retail and Hospitality Hardware and Oracle Communications Network Premier Support

When offered, Oracle Premier Support for Systems, Oracle Communications EAGLE Premier Support, Oracle Premier Support for Oracle Retail and Hospitality Hardware, and Oracle Communications Network Premier Support will be available for a minimum of five years from the last ship date of the hardware system.

  1. 4. Oracle Technical Support Levels for Systems

Replacement Hardware Parts

After five (5) years from last ship date, replacement parts may not be available and/ or the response times for sending replacement parts may be delayed.