What to do if Unable to Clear a Check from the KDS?

Melchor-FB-Support-Oracle

What to do if Unable to Clear a Check from the KDS?

Melchor-FB-Support-Oracle

A: If a check if stuck on the RES KDS system and cannot be cleared, follow these steps.

· Identify the node for the MICROS KDS Controller Service.

1. Login to POS Configurator.
2. Select the System tab.
3. Select Kitchen.
4. On the Options tab, identify the LAN Node.

· Open the command prompt as administrator ( CMD.exe )

· Run the amnesia command:

1. If the KDS LAN Node identified in step 1.4 is the server, run the following in the command prompt:

execkdscmd.exe -A

1. If the KDS LAN Node identified in step 1.4 is a workstation, run the following in the command prompt:

execkdscmd.exe -A -N <node name>

For example, if the LAN Node identified in step 1.4 is PCWS01, run the following in command prompt: execkdscmd.exe -A -N PCWS01

WARNING: This command clears all order from all KDS screens. The orders cannot be retrieved once they are cleared. All execkdscmd.exe commands are case sensitive.