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What to do if a Check is owned by an offline workstation?
Best Answer
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Q: Check is owned by an offline workstation
A: This is usually happening because of a local issue on a specific workstation. If the check has a red dot it means that the workstation that was last picked up from has gone offline.
To address the issue follow these steps:
1. Go to the terminal that was mentioned in the error message, launch PMC – the important thing here is Check and Posting status and Database sync that should always be online.
2. If Database Sync shows as being Offline – this indicates a local issue:
a) Reboot the terminal.
b) Reset the cables.
c) If the workstation is still showing offline status move the workstation (no cables) and place it instead of a workstation that is online. If the status is now changing to online , this indicated that the cables or the socket are faulty.
d) If still offline in a different location, check for network issues.
e) Check Windows setting – Firewall to be off.
f) Make sure the WS IP is the same as in EMC and is active on the network. Ping it from a different workstation that is online and vice versa.