Attention: To align with new corporate security policies, and to match policies adopted by other communities within Oracle, the My Oracle Support Community access requirements will change beginning September 18, 2025. MOSC will now require that member accounts in our community be associated to a *corporate* email address. This means that users with generic domains (such as gmail.com, yahoo.com, and others) will no longer be granted access to the discussion forums and ideas labs. If this policy affects you, act now to change the email address that is associated with your Oracle (and community) account. Alternatively, you can opt to create a new Oracle account that uses your corporate email domain.

My Oracle Support Portal and Support Tools (MOSC)

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Expand for more options. Using the My Oracle Support Portal (MOSC) Ask questions and start discussions pertaining to the use of the My Oracle Support customer portal. This includes creating and managing Service Requests, searching the portal's knowledge base, downloading patches, and performing functions related to customer user administration.	3.4K	10.5K	We have taken oracle cloud subscription, I have login Oracle support for raise the SR in finance-ap Margi-Oracle • Sep 16, 2025 2:12PM in Using the My Oracle Support Portal (MOSC)
Expand for more options. Oracle Support Accreditation (MOSC) Post in this subcategory to ask questions about and opt-in for accreditation badges related to the Support Accreditation series.	112	422	aaaa J Reinhart • Aug 19, 2025 11:10AM in Oracle Support Accreditation (MOSC)
Expand for more options. AHF - Autonomous Health Framework (TFA - ORACHK) (MOSC) Ask questions and start discussions about Oracle's Autonomous Health Framework (AHF), a tool that allows you to run automatic health checks which help you to proactively check if your system has drifted away from best practice configuration. This includes Trace File Analyzer (TFA) and OraCHK/ExaCHK compliance checking.	795	1.4K	Moved: is there a way to include osw retention period in the ahf installation? Jennifer B-Oracle • Aug 12, 2025 1:07PM in AHF - Autonomous Health Framework (TFA - ORACHK) (MOSC)
Expand for more options. Oracle Auto Service Request (ASR) (MOSC) This subcategory is home to questions about Oracle Auto Service Request (ASR), a tool that automatically notifies Oracle Support and opens a prioritized service request on your behalf when specific hardware faults on qualified systems are detected.	461	1.2K	OASG v21.17.1 installation on VirtualBox VM failed at stage "Installation of updates failed" MichaelC-Oracle • Jun 18, 2025 1:52AM in Oracle Auto Service Request (ASR) (MOSC)

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