Rdb on OpenVMS, IBM zSeries and Oracle on OpenVMS (MOSC)

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IBM zS: How to open a patch request SR

edited Jan 10, 2014 7:33AM in Rdb on OpenVMS, IBM zSeries and Oracle on OpenVMS (MOSC) 1 comment
In order to avoid delays in service for your Patch Request, please consider the following:

If you need a Patch to be physically shipped on media, ie. DVD etc, you should use the Patch Request Template when opening your Service Request. This will ensure that your Service Request for a Patch on media correctly routes to our Media Delivery Team.

This is selected on the second page, 'Problem' -> in the 'Category' LOV   ' Request an existing Patch or Patchset' 

Please do NOT use the Patch Request Template when you are:

a) inquiring about patch availability on z/OS or Linux on IBM zSeries

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