Multiple verified returns of same item from original transaction in different different register

• Initial Transaction: A customer wants to return an item and approaches the store's customer service desk. The transaction is initiated at Register A. The customer explains the issue, and the return is processed through the verified return process.
• Issue with Register A: During the return process, there is an issue with Register A. Perhaps it freezes, loses connectivity, or encounters some other technical problem. As a result, the return transaction cannot be completed or cancelled at Register A.
• Customer's Reaction: Since the return cannot be completed or cancelled at Register A due to the technical issue, the customer decides to move to Register B to complete the return process. This decision could be prompted by the customer's time constraints, urgency, or the store staff's recommendation.