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Unable to login to new My Oracle Cloud Support Portal

edited May 19, 2025 4:57PM in Using the My Oracle Support Portal (MOSC) 1 commentAnswered

unable to log in to the new My Oracle Cloud Support Portal and is encountering an 'Identification not matched' error.

I am entering the Support Identifier as the Subscription ID and the Organization name as the Account Name for identification.

Please note that i am able to log in to the old My Oracle Cloud Support Portal using their Oracle Account.

Kindly comment the solution, if someone has faced or resolved this issue before.

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