Using the My Oracle Support Portal (MOSC)

MOSC Banner

Why searching by new "KBXXXXX" IDs does not always work?

edited Dec 13, 2025 9:34PM in Using the My Oracle Support Portal (MOSC) Question

I understand documents have been migrated to new system and got new IDs in KBXXXX format.

But why many of them are not in the search results when we use their IDs? What is their purpose if not giving us quick identification by unique id?
Example: KB858315

(doc is here:

P.S. Document is also example of lost attachements, in this case diagrams are no longer accessible:

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

Instructions for posting

×

1. Select a discussion category from the picklist.


2. Enter a title that clearly identifies the subject of your question.


3. In the body, insert detailed information, including Oracle product and version.


Please abide by the Oracle Community guidelines and refrain from posting any customer or personally identifiable information (PI/CI).


Cloud / Fusion customers - Our Cloud community has moved! Please go to Cloud Customer Connect .


New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center