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Is it acceptable or possible that Oracle the big database company doesn't have any rollback plan for

Seriously we're over a week now and still the issue is not getting any better!!!

Is it acceptable or possible that Oracle the big database company doesn't have any rollback plan for such failure?!!

Is it thinkable or come to our minds that Oracle the big database company selling migration services to worldwide customers doesn't know how to fix its own migration failure?!!!

This is not normal failure. This is not one or two or even some bunch of mistakes or features missing, it's the whole support site failing and not functioning at all. It's a complete disaster!!! Is there any possibility that Oracle run the migration without having any kind of rollback plan?!!

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