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Advisor Webcast Material: Teleservice Basic Setups and Troubleshooting Common Errors on June 11, 20

Arwen-Oracle
Arwen-Oracle Posts: 153 Red Ribbon
edited Jun 12, 2013 11:53AM in Teleservice - EBS (MOSC) 1 comment

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  • kdp
    kdp Posts: 416 Silver Badge
    What really is helpful in troubleshooting Service Security related issues is what I call the Service Security circle.

    Task/SR -> SR Type -> Responsibility -> User -> Resource 
    (and from resource -> Task/SR)

    This is a check we always do when somebody complains about not being able to see a resource (in an LOV) or a task or whatever

    to explain:

    1. if you want to assign a taskSR to a resource, that task/SR has to be linked to an SR-type
    2. The SR-type has to mapped to a responsibility
    3. that responsibility has to be assigned to a user
    4. that user has to be assigned to the resource
    5. that resource can be assigned to the Task/SR

    If one of the 5 steps/mappings/links above is missing, you need to fix that in order for the resource to be assigned to the Task/SR. Or to view that Task/SR.

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