In my opinion, Face to Face is and will always be best.  But since we cannot always do that, the rest of the methods are needed . Order is based on issue and importance. Generally , video, followed by call followed by live chat followed by email. But people prefer text now so order will be different. I prefer face to face communication.

@Milestogo-Oracle, thank you for the input! I agree, my first choice is always face to face to communication, if possible. A huge facet involved in communication is our nonverbal communication (physical reaction, facial expressions, etc.). We lose so much of that when we substitute communication with technology. But, there is a huge convenience factor .

Similar to the 'Is this in general, or for MOS?', it depends on what is being communicated, and with whom.  As a generic answer, email - easy to do, you can compose and send at your convenience, it provides a record that helps both with cya and with potential follow-ons like creating a task list.  Something needing more nuance and explanation?  Face-to-face, or as close as possible such as video or phone.  Just a quick data point, status update, clarification, etc?  Chat or equivalent.

Thanks for sharing your input, @2794500! Although the context of the situation certainly does weigh in to which method you would choose, it is nice to hear what people generally prefer .

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