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GL Register Report will not load
Hi Folks, Anyone else seeing this error? When trying to review the register for our "Inventory received not billed" account (our GL account 2005), certain date ranges will not load and will cause the report to hang up. [going to Lists>>Accounts>> and clicking on the account name] It's weird but I can get 4/2006 - 6/2006…
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Inventory Warnings still make no sense !
"Out of Stock" Warnings = Great for those who enter orders "Time to Rebuild" Warnings = Great for my purchasing / operations people Don't know about the rest of you, but in my company order entry people do not do the purchasing! In fact, my order entry people are so distracted by the "Time to Rebuild" warnings that they…
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UPS Real-Time not calculating residential rates
We have noticed that in V11 the UPS Real-Time rates are not calculating residential rates even though the customer address is checked as residential. We have even tried custom shipping address with the residential flag checked, but still the residential rate is not being calculated. We verified on the UPS web site…
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KITS no default location, not committing
Hoping someone will have a better work around or suggestion for this problem - Most of our sites come from an automated source - website that is. Some of our items are kits. We use multi-location and the kits come through with no location so we have to hand change each one to fulfill, and often lose the order in the pile.…
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Multiple print views on a transaction
On the transactions overview page (e.g. sales orders), we want to create a second link (next to the Print link) that shows the transaction in a secondary (non-preferred) HTML layout. Making the link is not a problem I guess, but assigning the HTML layout for that popup is never explained. Is there a parameter in the URL (I…
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Bill Costs to Customers Question
Hi, Prior to being upgraded to V11, the Bill Costs to Customers feature was turned-off (Setup->Company->Enable Features->Sales Transactions). When we were upgraded to V11, this feature was turned on. Unfortunately, I can't turn it off because there are "unvoiced billables". We have a lot of old bills in the system that do…
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Shipping w/two user rolls
I have 2 user rolls in Netsuite. When I shipped in 1 roll, it does not update the other roll. Therfore, the systems prompts me to ship and bill the order again. This is a huge problem b/c it causes double shipments and double billingthe customer.:mad: Since it takes so long to get a response from support, does anyone else…
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Customer/Vendor record
We have a handful of companies that serve as both customers and vendors. We are in version 11 and I am trying to manage duplicate records. The companies in effect have 2 records, 1 as a vendor and 1 as a customer with a transaction history split across the two. Unfortunately our purchasers and sales people seem to use them…
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Product Labels with order info
We would like to generate labels for an order. in most cases it would be more than 1 label for each order. Something like this: Order 12345 1,000 xyz product To reorder call 1-800-5551212 or visit www.whatever.com Anyone have any ideas?
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Sales order attachments
Is there a way to attach files to the email that is automatically sent when generating a sales order? I figured out how to send a separate email with both the sales order and the other files attached, but I'd rather do it all in one action. Thanks, Jill
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Previewing sales orders
I'm working on formatting our transaction HTML layout that is emailed to customers. Is there a way to preview the changes I'm making to this form without actually creating a bogus sales order and emailing it to myself? Thanks, Jill
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UPS residential/commercial
version 11 says: "You can also designate an address as a business or residence on sales orders and order fulfillments" I don't see how to do this on Sales Orders. I do see that if/when I Fulfill a Sales Order (role: administrator) one at a time there is a box on the address tab to check "residential". But I don't fulfill…
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Billing PO in Euro and paying the bill
We are a Japanese company and we have been transferred to the Version 11 Japanese edition. We are using the multi-currency function because all our suppliers are in the Euro zone. Our base currency is Japanese Yen. The new NS Japan edition rounds the Japanese Yen amounts, which is a fantastic new function (in the currency…
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How to default Transaction Locations?
We plan on using the location required option as well as auto numbering each transaction with a prefix and location. I'd like the location code to auto default to a specific location whenever a form requiring location is displayed. The user should have the option of selecting an alternate location if desired so the user is…
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Commit Inventory...
Does anyone know if we can turn this function off? We have some inventory items that we purposely allow to go into the negatives. But with the commit function we are unable to bulk fulfill because of the items that are in the negatives. Any help on this would be greatly appreciated. Thanks.
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ship type based on customer type
Hi there, We have a wholesale and a retail business. We would like to charge a different shipping rate based on the type of customer. For example Retail customers-- a fixed shipping grid (new net suite feature) Wholesale customer- UPS real time rate. the problem that I have found is that ALL shipping rates will appear to…
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Creating custom report
I've added some custom fields to my item template that have accounting information in them, such as certain expenses we incurred related to that item. Is there a way to create a report that will pull those fields out of the item records as needed? I have the different types of fields (a list of dates, and a list of…
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Sales tax clearing services?
Do any of you use or are you familiar with services or software that will work with netsuite to pay sales taxes. We are likley to have a nexus in all states and who knows how many tax jurisictions so we are looking to outsource or centralize as much as possible the payment process.
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Landed Costs.
delete by member.
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Not able to get into Bank Reconciliation
Hi all, I haven't been able to access my bank reconciliation screen for the past few days and have been curious if anyone else was having a problem. The reconciliation screen comes up with my main account and I can see my deposits tab, but I can't move around to the other tabs. It'll let me choose another account, but…
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Customer Balance
I have a customer whose outstanding invoices show on invoices, yet on the financial tab the 'balance' shows as zero. Is this right?
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Fulfil Sales Order list initially shows orders not for the set Location
Hi, We’ve a remote warehouse who are setup via their role to show only their location and sub-locations. Each time they go to Fulfil Sales Orders, the list contains some random sales orders that have nothing to do with them e.g. they’ve already been fulfilled from their location but may have other items waiting to be…
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Reconciliation Report Date
Printed Reconciliation Detail reports no longer list the "As of <Report Date>" in the report header. The date of the report is found next to "Reconcile Statement Balance" but that line of the report does not appear until after the list of all of your Reconciled transactions, which, depending, on how many you have, means…
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Reconciliation Report header incomplete
The printed reconciliation report has significantly changed in this version. A glaring bug is that the report doesn't have the name of the reconciled account in the header. Nor is the final reconcilation date prominant. (The irrelevant date of the last reconcilation is more prominant).
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Multiple currencies
Hello We just upgraded to Netsuite. Our major vendor is in Europe. We now can enter the bills that we received in euros. My problem is when I want to make a payment. We don't have a bank account in euros. Currently to pay vendors in a foreign country we send a check in USD to a foreign Exchange company. They give us in…
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Reconciliation report not showing data
Prior to v11, all my prior reconciliation shows up under Reports/Banking/Reconciliation Summary and Detail. However, now none of my prior and current (just did one yesterday) reconciliations are showing data. This is what I get: No Data Available There is no data available for the date/period range selected. Please select…
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Discounts on shipping contract
I have a new ecommerce business and am negotiating with UPS and FedEx for the first time. I anticipate shipping between 250-500 packages per month for my first 6 months or so. Can anyone advise what range of discounts off of list rates I should be able to negotiate? I appreciate any insight! Chuck
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Deposits
We have a deposit that was posted to the GL twice back several months ago. I don't want to change my balance sheet for a closed period. How can I reverse the deposit posted in error without deleting it?
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Duplicate authorisations with SECPay transactions via Netsuite
I have recently noticed that when a customer places an order on my netsuite ecommerce site, an autorisation code is obtained. When the order is billed, instead of 'releasing' the transaction using the same authorsation code, netsuite is performing a new transaction and obtaining a new authorisation code. This causes…
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County Sur-Tax reporting
Our buisiness is in Walton County Florida. We have different county sur-taxes here and we are having alot of trouble getting NetSuite to calculate and report these different taxes correctly. One of the main problems is that the county sur-taxes are not flat rates. The first 5000 dollars of the transaction is all that is…