Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Stay in the Know
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe
Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Error Field Not Found
Hi,
I have a custom field that creates a default salutation for our customers based off of several criteria. This field needs to work for customers (individuals and companies) as well as contacts. The formula works great for customers, but I get a field not found error on contact records due to the fact that {altname} doesn't exist. I essentially just want to skip this statement on contact records. How do I check if the field exists in a way that doesn't produce an error?
CASE WHEN {custentity_salutation_formal} is NULL
THEN CASE WHEN {lastname} is NULL
THEN {altname}
Tagged:
0